Please ensure you read our customer order policy before placing an order for a custom item!

  • Custom leather/faux leather orders will ship within an estimated 10 business days for simple items and up to 90 days for more complex. This turn around time does not include weekends or holidays.
  • Custom paper goods (inserts/stickers) will ship within 10 business days.
  • Custom orders cannot be changed or cancelled once the order has been placed. 
  • We are not able to exchange or accept returns on any custom made or used items. 
  • If you receive an item that seems to have a manufacturer defect please reach out as soon as possible and refrain from using the item and contact us with a photo of the area of concern and we will endeavour to resolve the issue as soon as possible.