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Processing time vs Shipping time
Processing time is the time it takes for us to hand make your products, prior to shipping.
Shipping time relates to the time it takes once shipped to arrive to you.
The shipping method does not reflect the processing time for the item ordered, and we do not currently offer an option for expedited processing. Your item will be shipped via your selected shipping method once all items in the order are complete. If you need any help with shipping please contact us preferably before you order.
Processing Times
- Custom leather/faux leather orders will ship within an estimated 5-10 business days for simple items and up to 90 days for more complex (Items with Illustrations)
- Custom paper goods (inserts/stickers) will ship within 3-10 business days.
- All other items typically will ship within 3-10 business days. This turn around time does not include weekends or holidays.
- This turn around time does not include weekends or holidays.
All items in your order will ship together once the last item is created, so if you order in stock and custom items together, they will ship together on the custom time frame.
Shipping policy
Where we ship
We ship internationally in most cases, but please note, we do not ship to Russia, Germany or France at this time.
How much for shipping
Shipping will be calculated at checkout prior to purchase based on your location and weight of products.
Combining shipment costs
We are not able to combine shipping on any orders.
Items damaged or lost in the post
Once the item is shipped, it is outside of our control. Any damage or loss of the parcel must be address with your local postage service.
Tracking is provided for all postage items. If your item has not been received, you will need to confer with your local postage service to track it down. If the item has been damaged in shipment, likewise, you will need to confer with your local postage service for damage claims.
Parcel values
Under no circumstances will I mark parcel values lower then the value of the order. To comply with tax and mail policies, all parcels must be marked correctly.